Help on trying to download spine

MoedrakMio

I recently bought spine but when put in my activation code it starts downloading and when it finishes it says that the updates has failed and to see the the spine.log not sure if im doing something wrong i made sure my computer doesnt tamper with it

heres the Spine.log

Spine Launcher 3.7.42
Esoteric Software LLC (C) 2013-2018
Windows 10 Home x86 10.0
Downloading: Spine 3.6.53
Update complete.
java.lang.RuntimeException: Downloaded update was invalid.
at com.esotericsoftware.spine.editor.launcher.Launcher.a(SourceFile:1839)
at tzax.z.run(SourceFile:1736)
Downloading: Spine 3.6.53
Update complete.
java.lang.RuntimeException: Downloaded update was invalid.
at com.esotericsoftware.spine.editor.launcher.Launcher.a(SourceFile:1839)
at tzax.z.run(SourceFile:1736)

Nate

Sorry you are having trouble. Spine downloads its update files to this location:

Windows: <user home folder>\Spine\updates\
Mac: <user home folder>/Library/Application Support/Spine/updates/
Linux: <user home folder>/.spine/updates/

After downloading, it checks to make sure the file is OK. If it isn't OK, you get the error you are seeing. I can't see any other reason why that would happen. 🙁 Are you sure there is no antivirus or anti-malware software that could be interfering? Could you try to disable such software (or whitelist the updates folder above)? If you look in the updates folder, do you see any files?

MoedrakMio

After double checking everything you told me it still gives me the same Spine.log and the update folder is empty

Nate

That's really quite odd. I've emailed you so we can try a few more things.